Customer Service


Send us an e-mail:

Do you need any help or have questions? Please contact us via e-mail. A member of our team will contact you as soon as possible.

sochicteam@gmail.com

Give us a call:

In case you prefer talking to us give us a call.

97761633

Monday - Friday    

(10:00-18:00)

Returns and Refunds

Our policy lasts 14 days from the day you receive your item. All items must be unused and unworn. All items must have their labels attached. All items must be returned in their original condition. All items must be returned in their original package.

 Earrings cannot be returned nor refunded for hygienic purposes.

 Sale items cannot be returned nor refunded.

Returning an item for a different size:

1. Send us an e-mail informing us for the item/items being returned.

2.You send the item in its original condition back to us with your own expenses with ACS

3. We send the item of different size back to you with no extra charge 

Returning an item for another product:

1. Send us an e-mail informing us for the item/items being returned.

2.You send the item in its original condition back to us with your own expenses with ACS

3. We send the new item to you with the charge of €3.00 

Returning an item for your money:

1. Send us an e-mail informing us for the item/items being returned.

2. You send the item in its original condition back to us with your own expenses with ACS

3. There will be a charge of €3.50 for handling that will be extracted from the money being returned to you

 4. Your money will be returned with a deposit to your bank account (minus the €3.50 for handling)

Defective Product:

If you have received a defective product please contact us at sochicteam@gmail.com with all the details in order to help you return the product

Size Guide

Please use the size table in each item's description to help you find the right size for you. Still not sure? Contact us at sochicteam@gmail.com