Returns & Refunds
Return & Refund Policy
We accept returns within 14 days from the delivery date. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. All sale/outlet items and promotions are FINAL SALE and ineligible for return or exchange without exception. Shipping charges are non-refundable.
To request a return authorization, email firstname.lastname@example.org with your order number and reason for return. You will be contacted by customer service within 24 hours, Monday – Friday with instructions.
The return costs to our e-commerce warehouse are covered by the customer.
Returns can take up to 3 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5 business days. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. M.A. So Chic Boutique cannot accept responsibility for any packages lost, stolen or damaged in transit to our e-commerce warehouse.